Events

Building Surveys that Drive Performance Improvement

October 19, 2017

Lots of organizations survey their customers, but many struggle with how to take results and apply them to meaningful improvement in service quality.

This presentation focuses on who you should be surveying, why, and how to build your survey questions to not only provide an objective satisfaction score but to achieve actionable improvements!

This Session will be presented live at the Cherwell Global Conference (CGC17)

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