MISSED OUR WEBINAR? DON'T SWEAT IT!
Building Surveys that Drive Improvement
May 31, 2017
This presentation focuses on who you should be surveying, why, and how to build your survey questions to not only provide an objective satisfaction score but to achieve actionable improvements!
What you will learn
- Lots of organizations survey their customers, but many struggle with how they can take the results and apply them to meaningful improvement in Service Quality.
- This Webinar is packed with great tips on what it takes to build an effective Survey.
- Charles presents a 5-step approach to drive performance improvement (Communicate, Design, Execute, Analyze, and Act), provides survey examples, and corresponding results.
Interested but couldn’t attend?
If you were unable to attend but would like a copy of the presentation, let us know!