We are delighted to announce our Partnership with ComAround. We have expanded our product offering to include ComAround Knowledge™, a Cherwell Certified Knowledge Management Platform that seamlessly integrates into the Cherwell Environment.
Join us on Thursday, November 15th; we will share how you can reduce costs, increase revenue, improve workforce productivity, and customer satisfaction with ‘Intelligent Knowledge’ – all within Cherwell ITSM.
ComAround Knowledge™ integrates with Cherwell ITSM for faster and more efficient support throughout the entire support flow. The Service Desk can resolve issues without having to switch tools. End users can find knowledge articles integrated in the ticket registration. The power of ‘Intelligent Knowledge’ makes sure your customers get valuable knowledge when they need it – on any device!
Best Practices to help boost Knowledge Management at the Service Desk
ComAround Knowledge™ within a Cherwell Environment – Product Demonstration
Knowledge Management Practice Maturity – Where You Want to Be and Why
Knowledge Management ensures important information flows freely to the IT department and internal customers throughout the entire organization. Utilizing Knowledge Management properly helps identify common problems and issues to prevent future redundant incidents.
How Mature is your Knowledge Management Practice?
A Complimentary on-line Knowledge Management Assessment will be available to all Webinar Attendees.
Assess Your Practice Maturity – Weighing In!
Just like a successful diet, your service improvement journey needs to have a good baseline of information to shape your implementation efforts, guide your improvement plans and gauge progress. A Knowledge Management Practice Maturity Assessment will give you that all important marker to set your baseline and begin improving – hop on that scale!
Contact Farhana Dosani (firstname.lastname@example.org) for more details!
Avante is a leading Software Consulting Company specializing in Cherwell ITSM deployments, integration, and management. Since our inception in 1999, we have developed an exceptional record of client satisfaction in delivering ITSM, and CSI solutions.
If you are unable to attend but would like a copy of the presentation, let us know!Request Presentation