When customer service and response times are paramount, our Blackberry help desk client for HEAT could be the answer to addressing the challenge of getting support staff to log their actions into your support tool.

Application and data delivered at the point of work: Mobilized access to HEAT allows field technicians to receive/update trouble tickets and document service calls on-site at the job.

	Quicker response time
	Completing the job correctly the first time
	Reducing call backs and improving customer service
	Management get real-time visibility of status of field activities
	Better management of technicians and costs
	Always connected, always on
	Deployments and updates performed over-the-air
	Triple DES encryption
	Offline capabilities (supports data collection even when wireless connectivity is not available)

For pricing and availability please contact your local HEAT partner or call Avante directly at 1-866-282 6831.
Ext 2117