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Microsoft Teams Integration to Cherwell

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Wednesday, November 6, 2019

Welcome to productivity in a whole new light.

Companies are increasingly using Microsoft Teams as a central collaboration HUB for the organization. NOW Microsoft Teams integrates with Cherwell!

Join Faron Roth, Director of Professional Services at Avante, learn how Microsoft Teams Chat and BEACON can help your team become more productive, and provide a better return on investment!

Microsoft Teams Chat
• Speed up triage by automating the collection of information.
• Retain the exact conversation between a Customer and an Agent as part of the Incident record.
• Maintain Customer visibility by providing the customer with a URL to the Incident in the Portal, and much more!

BEACON
• Consistently apply a Business Process, specifically tailored to resolve Service Outages in a timely fashion and incorporates Swarming for faster issue resolution.
• As a Microsoft Teams App, Beacon keeps you communicating with your team and gives you access to pertinent information from a single location.

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