Welcome to productivity in a whole new light.
Microsoft Teams Chat
• Speed up triage by automating the collection of information.
• Retain the exact conversation between a Customer and an Agent as part of the Incident record.
• Maintain Customer visibility by providing the customer with a URL to the Incident in the Portal, and much more!
• Consistently apply a Business Process, specifically tailored to resolve Service Outages in a timely fashion and incorporates Swarming for faster issue resolution.
• As a Microsoft Teams App, Beacon keeps you communicating with your team and gives you access to pertinent information from a single location.
If you are unable to attend but would like a copy of the presentation, let us know!Request Presentation