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Avante Solutions is proud to announce the release of Reservation Manager; a comprehensive equipment loan management application. A solution that catalogs, tracks and manages the checking in and checking out of your designated equipment loan pool.

Avante worked with a cross section of organizations to identify and define exactly what Managers and Support Staff needed to effectively and efficiently manage equipment loan operations – overwhelmingly, the feedback is that Reservation Manager delivers.

Whether the loan request is on demand, recurring, or to support an event; the application’s Intelligent Scheduler ensures that equipment is never double booked. Coupled with ease of use and unparalleled flexibility to meet your organizations specific loan management processes and equipment, Reservation Manager supports efficient request processing that is reliable!

For more information on Reservation Manager or to schedule a demonstration please call 1.866.282.6831 or email contactus@avantesolutions.com.

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Effective March 11, 2010, Cherwell Service Management™ received certification for five more processes of ITIL V3 (Information Technology Infrastructure Library, version three) under Pink Elephant’s PinkVERIFY program. Certified processes include: Incident, Problem, Change, Release & Deployment, Service Asset & Configuration, Knowledge, Event, Service Catalog, Service Level, Service Portfolio, Request Fulfillment.

“We are pleased to recognize that Cherwell Service Management™ has achieved PinkVERIFY status,” said David Ratcliffe, President of Pink Elephant. “Our thorough and objective assessment showed that Cherwell Software designed its software from the ground-up, with ITIL in mind. Now, with the PinkVERIFY ‘stamp of approval,’ businesses can feel confident that Cherwell Service Management will support their implementation of ITIL best practices.”

PinkVERIFY is the only independent certification program worldwide to recognize software that supports the definition and workflow requirements of specific ITIL version three (V3) processes. In order to achieve PinkVERIFY certification, the ITSM software undergoes a rigorous and independent assessment by a highly-qualified Pink Elephant consultant, and must satisfy 100% of the mandatory and integration criteria for a specific process.

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Vance Brown, President and CEO of Cherwell Software, presented the award. “We are pleased to announce Avante Solutions as the ‘2009 Partner of the Year for Cherwell Software’. This award is bestowed upon partners who best demonstrate extraordinary service and support to clients, as well as excellence, dedication, and exemplary contributions to Cherwell Software.”

“We are very proud to achieve this level of recognition in our first year of reselling Cherwell Software’s Service Management technology. This recognition is a tribute to our loyal customers and the hard work and dedication of our sales, marketing and professional service delivery teams. We will continue to provide the highest level of value and service to both our customers and partners.” -Steven Waxler, President, Avante Solutions, Inc.

Avante is excited to communicate the following Pink Elephant announcement: “Pink Elephant is proud to announce that Cherwell Software has been selected as one of three finalists for the 2009 Innovation of the Year Award. This award recognizes the most innovative ITSM products and services released in 2009. As a result of its selection as an Innovation of the Year finalist, Cherwell becomes a member of a very elite group.” –George Spalding, Executive Vice President, Pink Elephant.

Steven Waxler President of Avante sees this announcement as a compelling reason for organizations that are considering ITIL/Service Management Technology to include Cherwell Service Management software on their short list. Furthermore, this announcement validates that Avante continues to fulfill its objective by offering customers and prospects leading and proven technologies.

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We are pleased to announce the commencement of our "Doing IT Right" Webcast Series. The purpose of the series is to address areas within the IT Service Management and ITIL framework that are proving to be challenges for a significant number of organizations. Our first webcast is titled "Reporting on the Effectiveness, Efficiency and Value of the Service Desk Function to the Business". The next three topics include: Getting an ROI on Knowledge Management, The Difference Between Change & Release Management, and Developing an Effective Self Service Strategy.

We invite you to send us an email (via contactus@avantesolutions.com) with the details of a topic that would be of interest to your organization. We will work towards developing webcasts on these topics in the near future.

Stay Tuned!

Visit our Events Page to learn more about upcoming live events and webcasts.

To coincide with its 10th anniversary celebration, Avante Solutions, Inc. has launched a brand new website.

Avante Solutions, Inc. offers software consulting focusing on: IT Service Management, Customer Relationship Management, and Business Intelligence. Regardless of the line of business, customers can count on the Avante team to enable them to achieve their desired business goals and outcomes.

As any website it is a work in progress, this launch marks the end of a decade and the start of a new era.

Avante has an important announcement for our FrontRange HEAT and ITSM customers

Avante has just celebrated its 10th year anniversary and we wanted to thank you for your business and support. We look forward to the opportunity of working with you over the next 10 years!

Since our inception in 1999, we’ve been committed to offering our customers the best possible HEAT help desk implementations and support available. We expanded this offering to include Frontrange’s ITSM and became the most successful Frontrange partner for ITSM in North America. In the last few years, we have searched the marketplace for solutions that provide additional choice and value to our customers as their needs have evolved. These new solutions include:

• iET Solutions ITSM - ITIL Service Management Software built with German Engineering that provides the fastest way to achieve a robust CMDB. We have participated in a number of successful migrations to this platform for those organizations where ITIL is the name of the game and their existing help desk tool is no longer able to make the grade.
• Cherwell ITSM - Cherwell is a great option for HEAT customers looking to add Problem and Change to their existing Service Desk practice but feel overwhelmed by the complexity (or expense) of a larger ITSM system.
• HEAT Connect - HEAT Connect is a phenomenal dashboard and reporting solution for HEAT Service Desks that will make you happy never to run a Crystal Report ever again. Your HEAT data will never have looked so good.
• ThinkITSM - ThinkITSM Coach is truly revolutionizing how companies build world class support practices as it provides access to the knowledge and wisdom of some of the world’s leading ITIL practitioners directly from your web browser at a fraction of the price of individualized consulting.

Please note that, effective May 1st, 2009 Avante will no longer be reselling FrontRange’s HEAT or ITSM licenses. However, we will continue to offer related professional services to our existing customers.

We are, of course, disappointed to be ending our 15-year relationship with Frontrange. However, we look forward to an ongoing partnership with you (our customers) and are committed to supporting your continued success in transforming your IT departments into a strategic partner of the businesses you support.

If you have any questions about our new product offerings or change in FrontRange relationship please contact me, Steven Waxler President at swaxler@avantesolutions.com.