Although Business Intelligence has been the latest addition to our organization, it is the driving force in how we approach our Service Management and CRM engagements. Many clients are defining their business goals and objectives upfront and are looking at business intelligence to identify whether or not they are being met.
Despite the complexity and sophistication of today’s business systems, the vast majority of management decisions continue to be based on “gut feel.” Unfortunately, this strategy has not proven to be very effective, as 3 out of 4 managers report that they could have made better decisions if only they had timely access to meaningful reporting. The fact is, organizations, both large and small, are not maximizing the return on the investment they have made in deploying business systems. We can help change this.