Products

Cherwell Service Management

Cherwell Software’s Service Management is a web-enabled product built from the ground up using Microsoft .Net and is Pink Elephant ITIL V3 verified. Cherwell’s technology offers the power of an enterprise based product with ease of maintenance and price point required for the mid market.
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Reservation Manager - A Cherwell Business Solution

Reservation Manager is a comprehensive equipment loan management application. A solution that catalogs, tracks and manages the checking in and checking out of your designated equipment loan pool. Whether the loan request is on demand, recurring, or to support an event, the application's Intelligent Scheduler ensures that equipment is never double booked. Coupled with ease of use and unparalleled flexibility (to meet your organizations specific loan management processes and equipment), Reservation Manager supports efficient request processing that is reliable!

Microsoft Dynamics CRM

Microsoft Dynamics CRM has transformed the way many companies secure and retain their most valuable asset: loyal, satisfied customers. From global enterprise to small business, companies are quick to capitalize on the familiar and flexible functionality offered by the only CRM solution that works inside Microsoft Office Outlook. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledge base.
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ITSM Coach and Coach-Connect

ThinkITSM Corp. manufacturers ITSM Coach and Coach-Connect, a SaaS based solution that allows companies to easily implement and manage ITIL best practices within their IT Organization. ITSM Coach and Coach-Connect integrate to existing help desk tracking tools and enables companies to generate strategic value from the help desk tool that presently exists in the organization.
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