ComAround

Extending Next Generation Knowledge Management Capabilities to the Cherwell Community.

The combination of Cherwell Service Management™ software and ComAround Knowledge™ enables Cherwell customers to leverage the value of Knowledge-Centered Service (KCS) Methodology within Cherwell Service Management™.

Knowledge-Centered Service (KCS) is a methodology that provides a detailed description of how support organizations can work with the knowledge base to improve support delivery, become more productive in the support organization, and increase service levels to the business.

ComAround Knowledge™ integrated with Cherwell Service Management™ software has reached the highest KCS verification, KCS v6 Verified, which is proof that the solution supports all eight KCS principles.

The Cherwell and ComAround partnership enables the “shift-left strategy”, by moving cases to more cost-efficient support channels. Consequently, the issues fall into the right support channel relative to their complexity and cost to solve. Self-service frees up time and resources by having users solve simple, recurring issues themselves. First-line support have time to deal with more complex issues that require personal support. This enables quicker support management, happier customers, and lower costs.

Cherwell and ComAround’s experts will help you to succeed with knowledge management and self-service. KCS training will help your teams develop the understanding and skills needed to fine-tune your knowledge management and self-service processes. We give you all the knowledge you need and assist with implementation and constant improvements throughout the support flow.

The fastest path to modeling application and service dependencies.

  • Automated discovery of IT services and dependency mapping
  • Federation to Cherwell CMDB for accurate, easy service documentation
  • Passive network listening identifies change in real-time
  • Application dependency discovery, minus the effort

COMAROUND KNOWLEDGE

Transform your Customer Service with Intelligent Knowledge.
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