What is ITSM?
IT Service Management (ITSM) is a discipline for managing information technology (IT) systems and services. ITSM recognizes that businesses require better, more productive relationships with IT.
It is no longer acceptable for IT to work independently with little or no accountability. In return, the business understands what its responsibilities are in the relationship, so that expectations can be set and IT services can be delivered at a competitive cost.
CHERWELL SERVICE MANAGEMENT
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