Moving IT Forward

IT Service Management (ITSM)

Avante’s initial service offering when it opened its doors 20 years ago was to meet the demands of organizations looking to improve their Service Desk Operations.

What is IT Service Management (ITSM)?

IT Service Management (ITSM) is a discipline for managing information technology (IT) systems and services, philosophically centered on the customer’s perspective of IT’s contribution to the business.

ITSM recognizes that businesses require better, more productive relationships with IT. It is no longer acceptable for IT to work independently with little or no accountability. In return, the business understands what its responsibilities are in the relationship, so that expectations can be set and IT services can be delivered at a competitive cost.

By Industry

Avante has designed custom ITSM systems, using Cherwell Service Management for hundreds of customers, spanning a cross section of industries:

  • Education
  • Finance & Insurance
  • Government
  • Healthcare
  • High-Tech
  • Retail

Contact us to learn more.


Cherwell Service Management

icon1-1We’re a Cherwell Preferred Partner with an unmatched scope of services and experience!

Cherwell is an award-winning IT service management (ITSM) platform that empowers you to design and deliver exceptional customer experiences. It quickly answers your service desk and help desk software needs while giving you the platform to solve your business process challenges – from HR to Facilities to Legal (Service Relationship Management).

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