Moving IT Forward

Remote IT Support

Remote IT Support is the latest addition to Avante’s collection of service offerings.

What is Remote IT Support?

Remote IT Support solutions allow you to connect to a remote system, see the screen and control the keyboard and mouse. If implemented correctly, they can dramatically reduce costs and improve the quality of service you provide to your customers.

Best Practices for Remote Support

  1. Process and Product Training
  2. Use Agentless Solution
  3. Compliment ESS / CSS Portal
  4. Integrate with ITSM Platform
  5. Collaboration
  6. Mobility
  7. Consolidate and Centralize
  8. Incorporate Remote Support into SOP

Contact us to learn more.


BOMGAR

Logo-TaglineAvante is pleased to introduce, Bomgar, the worldwide leader in secure, appliance- based remote support solutions.

Bomgar’s remote support solution enables you to remotely access and fix nearly any device, running any platform, located anywhere in the world. With Bomgar, support professionals can work on multiple systems simultaneously, chat with multiple end-users at once, and work with other reps in the same session to fix problems faster. Unlike old-school point-to-point remote access tools, and cloud-based solutions, Bomgar routes all activity through a completely secure appliance that sits behind your own firewall.

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