Lots of organizations survey their customers, but many struggle with how to take the results and apply them to meaningful improvement in service quality. This presentation focuses on who you should be surveying and why, how to build survey questions in Cherwell to provide an objective satisfaction score, and how to analyze results to generate actionable improvements.
Highlights: Survey mApp Solution Version 3.1, Customer Surveys, Dashboards.
If you are unable to attend but would like a copy of the presentation, let us know!
Request Presentation
