MISSED THE WEBINAR? DON'T SWEAT IT!
RightAnswers, seamlessly integrated with Cherwell, offers advanced knowledge authoring capabilities with customizable workflows & automation, extensive analytics, & workflows.
Being KCSv6 verified, RightAnswers has a toolset that empowers you to create a true knowledge sharing culture. It fulfills the knowledge needs of everyone in your organization – authors, agents and anyone who needs to find knowledge.
Michelle Stumpf, KCS Practice Director for Upland RightAnswers will share her expertise and experience in Knowledge Management and KCS.
Clients who use KCS for support reap significant benefits:
– 50-60% shorter response times
– 30-50% higher first call resolution rates
– 70% shorter agent training time