Elite Level Cherwell Partner



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Ready & Resilient | Adaptable Enterprise Solutions

Avante has launched a series of solutions and complementary online resources to help organizations achieve intelligent and resilient operations in 2020.

  • NEW mApp coming soon to the Cherwell marketplace.
    MS Teams Chat | A Collaboration Approach to Microsoft Teams integration utilizing Bot Technology.

  • Appointment Scheduling Solution. No Integration. Simply Cherwell. Customers will love the convenience of online booking. In response to COVID-19, Service Providers can offer Customers online appointment booking based on their availability – in conjunction with satisfying social distancing restrictions.

  • Capture, track and manage improvement suggestions with Jotrbox. Improvement suggestions are captured in Cherwell with some base information, then are assessed against your organization’s criteria for prioritization, scheduling and management.

  • Become a survey expert! Avante clients actively use surveying as part of their Enterprise Service Management (ESM) strategy. Surveying allows clients to proactively meet customer demands, and achieve intelligent-resilient ESM operations. Now available free for download on the Cherwell Marketplace.

Learn More

Events on Demand and Upcoming


  • Tetra Tech
    The whole process was seamless. My team and I were impressed with Avante’s knowledge of ITIL and their ability to explain ITIL’s value in the context of our business model. I would not hesitate to use them again and would highly recommend them.

    Melissa J. Studer

    Director of Information Technology Services

  • Madden
    The Avante differentiator was their understanding that the biggest risk in change was not technology-based, but rather effectively engaging our people in the process.

    Allan Furman

    IT Director

  • Papa Murphy's
    I recommend Avante to any organization that is seeking a highly qualified, results oriented Service Management Implementation Partner with the unique combination of Process Design Experience, Project Management Expertise, and in-depth Cherwell Software knowledge.

    Nakoa Gardner

    Director of Store Solutions

  • Staying within budget was extremely important to us. Avante went above and beyond to make sure that we met the cost of our RFP.

    Jessica Harris

    Manager, IT Service Management & Governance

  • We developed an excellent partnership with Avante. Their dedication to our Cherwell implementation is evident in all aspects of our system. We appreciate their attention to detail, responsiveness, and creative approach to bringing our Service Desk to life. Thank you Avante!

    Yvonne Alcon

    Service Desk Team Lead

  • The team is very knowledgeable and very personable. They do great at training – so great that today we are self-sufficient. I think Avante’s Mentoring Approach is a BIG deal. Sometimes, when you partner with companies, mentoring the client to be self-sufficient is not always the end goal.

    IT Change & Release Specialist

    IT Change & Release Specialist

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