Microsoft Teams Integration mApp
Avante offers a Microsoft Teams Integration mApp(r) that enables strong collaboration between CSM and Microsoft Teams. Available options include Microsoft Teams Chat and BEACON.
Microsoft Teams Chat
A Collaboration Approach to Microsoft Teams integration utilizing Bot Technology.
- Speed up triage by automating the collection of information.
- Retain the exact conversation between a Customer and an Analyst/multiple Analysts as part of the Incident record.
- Maintain Customer visibility by providing the customer with a URL to the Incident in the Portal.
- Organizations looking to employ Chat as an input stream for their Service Desk.
Beacon
An MS Teams App that keeps you communicating with your team and gives you access to pertinent information from a single location.
- BEACON helps you to consistently apply a Business Process, speci ically tailored to resolve Service Outages in a timely
fashion and incorporates swarming for faster issue resolution. - Experience productivity in a new light!
- Helps drive the process by assigning Tasks to Members of your Team.
- Guides you through the collection and dissemination of critical information at the right time.
