Events

Gain Control of Your IT Assets 

See how this suite of solutions from Ivanti can help your organization get control over your IT assets. 

In this webinar we will show you how Neurons for Discovery, Spend, Intelligence, ITAM and ITSM all work together to help you effectively manage all the IT assets in your organization.

Ivanti Neurons for ITAM – Strategic IT Asset Management Software 

 Ivanti Neurons for ITAM consolidates your IT asset data and lets you track, configure, optimize and strategically manage your assets through their full lifecycle. The solution’s configurable design helps you define and follow your own workflows or implement out-of-the-box processes. 

Ivanti Neurons for Discovery – Detect new or unknown devices joining your network Instantly! 

 Ivanti Neurons for Discovery delivers accurate and actionable asset information in minutes. Automatically discover and map the linkages between key assets with the services and applications that depend on those assets. 

Ivanti Neurons for Spend Intelligence – Software Asset Management Solution 

Ivanti Neurons for Spend Intelligence provides instant insights into your software landscape and application spend for on-premises, cloud, and edge environments. It helps you improve operational speed, asset visibility, and utilization, and cut costs. Obtain detailed analysis within minutes, presented in engaging dashboards of your licenses, purchases, and instances so you can track your purchase history, upcoming license renewals, contract expirations, and ongoing spend more effectively. 

Ivanti Neurons for IT Service Management – Built on industry standards with eleven ITIL 4-certified practices 

With Ivanti® Neurons for ITSM, you gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers. Optimized for the cloud but also available on-premises, this fully multi-tenant solution improves day-to-day operations and helps IT teams administer world-class service management for IT and for other business departments. 

ITAM – Gain Control of Your IT Assets Webinar

Gain Control of Your IT Assets 

See how this suite of solutions from Ivanti can help your organization get control over your IT assets. 

In this webinar we will show you how Neurons for Discovery, Spend, Intelligence, ITAM and ITSM all work together to help you effectively manage all the IT assets in your organization.

Ivanti Neurons for ITAM – Strategic IT Asset Management Software 

 Ivanti Neurons for ITAM consolidates your IT asset data and lets you track, configure, optimize and strategically manage your assets through their full lifecycle. The solution’s configurable design helps you define and follow your own workflows or implement out-of-the-box processes. 

Ivanti Neurons for Discovery – Detect new or unknown devices joining your network Instantly! 

 Ivanti Neurons for Discovery delivers accurate and actionable asset information in minutes. Automatically discover and map the linkages between key assets with the services and applications that depend on those assets. 

Ivanti Neurons for Spend Intelligence – Software Asset Management Solution 

Ivanti Neurons for Spend Intelligence provides instant insights into your software landscape and application spend for on-premises, cloud, and edge environments. It helps you improve operational speed, asset visibility, and utilization, and cut costs. Obtain detailed analysis within minutes, presented in engaging dashboards of your licenses, purchases, and instances so you can track your purchase history, upcoming license renewals, contract expirations, and ongoing spend more effectively. 

Ivanti Neurons for IT Service Management – Built on industry standards with eleven ITIL 4-certified practices 

With Ivanti® Neurons for ITSM, you gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers. Optimized for the cloud but also available on-premises, this fully multi-tenant solution improves day-to-day operations and helps IT teams administer world-class service management for IT and for other business departments. 

Asset Discovery, Software Management and Full Asset Lifecycle – see how Ivanti ITAM, Neurons for Discovery and Neurons for Spend Intelligence work together to allow you to manage and control your IT assets.

Ivanti Assets for Neurons Webinar

Asset Discovery, Software Management and Full Asset Lifecycle – see how Ivanti ITAM, Neurons for Discovery and Neurons for Spend Intelligence work together to allow you to manage and control your IT assets.

Express OneBot Webinar – Add a Bot to Your Cherwell Deployment!

A Smarter Way to Interact with your business data – A truly versatile Chatbot experience, all from within your existing communication platform, connecting all the applications your team uses into one easy to use Self-Service Solution.

The full functionality of Cherwell, all within OneBot!

Allow users to seamlessly communicate with Cherwell, in Teams or Slack. Log Tickets, View Existing Tickets and Search Knowledge Articles – all without leaving your collaboration platform or swapping between tools. You can broadcast information to all users or to a particular team, announce fixes and more with ease.

Learn more about the OneBot chat bot as this express webinar August 18 at 12:30PM (EDT)!

Not available on the 18th? Pass this along to other individuals that might be interested in this session. We will also record and make this available after the webinar.

Express OneBot Webinar

Express OneBot Webinar – Add a Bot to Your Cherwell Deployment!

A Smarter Way to Interact with your business data – A truly versatile Chatbot experience, all from within your existing communication platform, connecting all the applications your team uses into one easy to use Self-Service Solution.

The full functionality of Cherwell, all within OneBot!

Allow users to seamlessly communicate with Cherwell, in Teams or Slack. Log Tickets, View Existing Tickets and Search Knowledge Articles – all without leaving your collaboration platform or swapping between tools. You can broadcast information to all users or to a particular team, announce fixes and more with ease.

Learn more about the OneBot chat bot as this express webinar August 18 at 12:30PM (EDT)!

Not available on the 18th? Pass this along to other individuals that might be interested in this session. We will also record and make this available after the webinar.

The Ivanti team has been working hard to move Cherwell Service Management (CSM) into Ivanti Neurons for ITSM. As we approach the start of Ivanti’s early adopter program, we have developed a Webinar Series for Cherwell Customers. The first webinar will focus on the Ivanti Neurons for ITSM – Architecture.

Webinar Highlights:
• SaaS Platform
• Browser Only
• Advanced form capability
• Workflow Designer
• System Logs

1 of 4-Part Convergence Webinar Series (Architecture)

The Ivanti team has been working hard to move Cherwell Service Management (CSM) into Ivanti Neurons for ITSM. As we approach the start of Ivanti’s early adopter program, we have developed a Webinar Series for Cherwell Customers. The first webinar will focus on the Ivanti Neurons for ITSM – Architecture.

Webinar Highlights:
• SaaS Platform
• Browser Only
• Advanced form capability
• Workflow Designer
• System Logs

The Ivanti team has been working hard to move Cherwell Service Management (CSM) into Ivanti Neurons for ITSM. As we approach the start of Ivanti’s early adopter program, we have developed a Webinar Series for Cherwell Customers. The first webinar will focus on the Ivanti Neurons for ITSM – Architecture.

Webinar Highlights:
• SaaS Platform
• Browser Only
• Advanced form capability
• Workflow Designer
• System Logs

1 of 4-Part Convergence Webinar Series (Architecture)

The Ivanti team has been working hard to move Cherwell Service Management (CSM) into Ivanti Neurons for ITSM. As we approach the start of Ivanti’s early adopter program, we have developed a Webinar Series for Cherwell Customers. The first webinar will focus on the Ivanti Neurons for ITSM – Architecture.

Webinar Highlights:
• SaaS Platform
• Browser Only
• Advanced form capability
• Workflow Designer
• System Logs

RightAnswers, seamlessly integrated with Cherwell, offers advanced knowledge authoring capabilities with customizable workflows & automation, extensive analytics, & workflows.

Being KCSv6 verified, RightAnswers has a toolset that empowers you to create a true knowledge sharing culture. It fulfills the knowledge needs of everyone in your organization – authors, agents and anyone who needs to find knowledge.

Michelle Stumpf, KCS Practice Director for Upland RightAnswers will share her expertise and experience in Knowledge Management and KCS.

Clients who use KCS for support reap significant benefits:
– 50-60% shorter response times
– 30-50% higher first call resolution rates
– 70% shorter agent training time

Cherwell & KCS – Succeed with Knowledge Management

RightAnswers, seamlessly integrated with Cherwell, offers advanced knowledge authoring capabilities with customizable workflows & automation, extensive analytics, & workflows.

Being KCSv6 verified, RightAnswers has a toolset that empowers you to create a true knowledge sharing culture. It fulfills the knowledge needs of everyone in your organization – authors, agents and anyone who needs to find knowledge.

Michelle Stumpf, KCS Practice Director for Upland RightAnswers will share her expertise and experience in Knowledge Management and KCS.

Clients who use KCS for support reap significant benefits:
– 50-60% shorter response times
– 30-50% higher first call resolution rates
– 70% shorter agent training time

Looking to boost your team’s results in customer support?
Cherwell customers are using Upland RightAnswers Knowledge Management seamlessly integrated with Cherwell to:

• Resolve tickets faster and improve response times.
• Reduce escalations to more costly personnel.
• Improve self-service usage.
• Increase end-user satisfaction.

Join our product experts for a walkthrough of RightAnswers, a KCS verified v6 Knowledge Management solution that helps Cherwell users promote knowledge-sharing across their organization, increase employee engagement and their overall productivity and efficiency.

RightAnswers by Upland Software is a Knowledge Management solution and Cherwell integration. Avante Solutions has partnered with Upland Software to support clients on their Cherwell Knowledge Management journey.

Cherwell + RightAnswers Knowledge Management

Looking to boost your team’s results in customer support?
Cherwell customers are using Upland RightAnswers Knowledge Management seamlessly integrated with Cherwell to:

• Resolve tickets faster and improve response times.
• Reduce escalations to more costly personnel.
• Improve self-service usage.
• Increase end-user satisfaction.

Join our product experts for a walkthrough of RightAnswers, a KCS verified v6 Knowledge Management solution that helps Cherwell users promote knowledge-sharing across their organization, increase employee engagement and their overall productivity and efficiency.

RightAnswers by Upland Software is a Knowledge Management solution and Cherwell integration. Avante Solutions has partnered with Upland Software to support clients on their Cherwell Knowledge Management journey.

Join us! Faron Roth, Avante’s Director of Services and Support, will showcase Vendor/Supplier Management a Cherwell ITSM Practice.

Vendor/Supplier Management is the process that allows Users to onboard and offboard multiple Suppliers (internal and/or external) and manage their individual lifecycles, which includes defining information, creating Agreements, and assessing performance.

Did you know?
Vendor/Supplier Management is included in your current version of Cherwell.
No additional licensing is required!

Learn how your organization can benefit at our upcoming Webinar!

Cherwell Service Management provides a powerful and flexible IT Service Management (ITSM) platform for service desk teams that need to move fast and can’t afford to be constrained by technology. Use Cherwell Service Management to enjoy unprecedented ease of customization and use, flexible licensing and deployment options, and an unparalleled customer experience — while empowering your team to become an engine for business growth and innovation.

Vendor/Supplier Management Via Cherwell

Join us! Faron Roth, Avante’s Director of Services and Support, will showcase Vendor/Supplier Management a Cherwell ITSM Practice.

Vendor/Supplier Management is the process that allows Users to onboard and offboard multiple Suppliers (internal and/or external) and manage their individual lifecycles, which includes defining information, creating Agreements, and assessing performance.

Did you know?
Vendor/Supplier Management is included in your current version of Cherwell.
No additional licensing is required!

Learn how your organization can benefit at our upcoming Webinar!

Cherwell Service Management provides a powerful and flexible IT Service Management (ITSM) platform for service desk teams that need to move fast and can’t afford to be constrained by technology. Use Cherwell Service Management to enjoy unprecedented ease of customization and use, flexible licensing and deployment options, and an unparalleled customer experience — while empowering your team to become an engine for business growth and innovation.

Customers will love the convenience of online booking.

The Avante Appointment Scheduling mergeable application (mApp) allows Service Organizations to offer appointment based scheduling from the Cherwell Portal. This has proven to be extremely valuable given all the new procedures that we must follow in the workplace.

HOW IT WORKS
– Service Provides specify their availability.
– Customers can book appointments online (and cancel if necessary).
– Customers are reminded about upcoming appointments.
– Customers follow a check-in process supporting safety protocols and contact tracing.

Learn more at our upcoming Webinar!

Appointment Scheduling in Cherwell

Customers will love the convenience of online booking.

The Avante Appointment Scheduling mergeable application (mApp) allows Service Organizations to offer appointment based scheduling from the Cherwell Portal. This has proven to be extremely valuable given all the new procedures that we must follow in the workplace.

HOW IT WORKS
– Service Provides specify their availability.
– Customers can book appointments online (and cancel if necessary).
– Customers are reminded about upcoming appointments.
– Customers follow a check-in process supporting safety protocols and contact tracing.

Learn more at our upcoming Webinar!